TERMS OF USE
This Terms of Use agreement constitutes a binding agreement between Stonegate Teddy Bears Ltd ("we," "our," "us") and you ("user," "customer," "your"). By using our website, you acknowledge that you have read, understood, and agree to abide by this agreement. These terms apply to all users of the site, including browsers and customers.
We may update these terms periodically. Continued use of our website after changes are posted constitutes acceptance of the revised terms.
E-COMMERCE TERMS
By agreeing to these terms, you confirm that you are of legal age to enter into a contract. You may not use our products or services for any unlawful purpose. Breach of these terms may result in the termination of your access to our services.
PRODUCT INFORMATION AND PRICING
All product descriptions and prices are subject to change without notice. We strive to display product colors and images accurately, but we cannot guarantee that your device will display them correctly. We reserve the right to limit product sales and discontinue products at our discretion.
GIFT CARDS / E-GIFT CARDS
Minimum £10 – Maximum £200 per card.
Redeemable in-store or online at www.stonegateteddybears.co.uk.
Treat as cash; lost or stolen cards cannot be replaced.
Valid for 24 months from purchase; unused balances will expire.
Non-refundable or exchangeable for cash.
Refunds for cancelled orders will be credited back to the gift card.
We reserve the right to amend Gift Card terms as necessary.
DELIVERY AND RETURNS POLICY
Delivery: Delivery costs and times are outlined at checkout. We aim to deliver within the estimated timeframe, but delays may occur due to external factors.
Returns and Refunds:
Under the Consumer Contracts Regulations, you have 14 days from the day after you receive your goods to notify us of a return.
Goods must be returned in their original condition, but they do not need to be unused or in their original packaging. Refunds will be issued within 14 days of receipt.
If the value of returned goods is diminished due to handling beyond what is necessary to inspect them, we may deduct the diminished value from the refund.
Return shipping costs for unwanted goods are your responsibility. For faulty goods, we will cover return shipping.
Personalised items cannot be returned unless faulty.
Original delivery costs will be refunded at the standard delivery rate.
Exchanges: We only replace items if they are defective or damaged. Please contact us at stonegateteddybears@outlook.com for assistance.
LIMITATION OF LIABILITY
We are not liable for any loss or damage resulting from the use of our website or products, except as required by UK law. This includes indirect, incidental, or consequential damages.
FORCE MAJEURE
We are not responsible for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or governmental actions.
DISPUTE RESOLUTION
Any disputes arising from these terms will first be addressed through informal negotiation. If a resolution cannot be reached, the dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
INTELLECTUAL PROPERTY
All content on this website, including images, text, and graphics, is the property of Stonegate Teddy Bears Ltd and may not be used without prior written consent.
WEBSITE AVAILABILITY AND ERRORS
We strive to ensure that our website is available and free from errors. However, we do not guarantee uninterrupted access, and we reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice. In the event of a pricing or typographical error, we reserve the right to cancel or modify orders prior to dispatch.
CONTACT INFORMATION
Questions about our Terms of Use can be sent to us at stonegateteddybears@outlook.com.
Stonegate Teddy Bears Ltd
Registered in England and Wales
Registered address: 3 & 4 Park Court, Riccall Road, Escrick, YO19 6ED
Company Number: 14002639